FAQ

FAQ

Frequently Ask Questions.

For additional shipping questions or concerns, contact our customer support team for personalized help

Global questions.

We typically process and ship orders within 7-15 business days. Shipping times may vary depending on your location and the shipping method selected during checkout. You can track your order for real-time updates.

Yes, you can! Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your package on our site as well as any shipment tracking platforms

Yes, we do! Mariocello provides international shipping to many countries. During checkout, simply select your country from the list of available options. Please note that shipping times and costs may vary for international orders.

We take utmost care in packaging your orders, but accidents can happen. If your order arrives damaged or goes missing during shipping, please contact our customer support team immediately. We will work to resolve the issue promptly and ensure you receive the products you ordered.

Shipping costs are calculated based on the destination and the weight of your order. You can view the shipping fees during the checkout process before finalizing your purchase. We often offer free shipping for orders over a certain amount, so keep an eye out for promotions!

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Mariocello: Where Nails Meet Elegance

Elevate your nail game with Mariocello! Discover exquisite DIY press-on nails, tools, and unrivaled service for self-expression at your fingertips

Payment Questions

At Mariocello, we currently accept Visa, MasterCard, Diners Club, American Express (Amex), and Discover for payment. You can select your preferred payment method during the checkout process.

Our refund process typically takes up to 30 days from the date we receive your return or refund request. We strive to process refunds as quickly as possible, and you will receive an email notification once the refund is initiated.

Yes, we have a 30-day refund policy. If you’re not satisfied with your order, you can request a refund within 30 days of receiving your items. Please contact our customer support team for assistance with the refund process.

In some cases, we offer refunds without requiring you to return the items. If you receive a damaged or incorrect product, or if there is another valid reason for a refund, our customer support team may arrange a refund without the need for returns. We want to make the process as convenient as possible for you.

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